运输政策
ORDER PROCESSING
Please allow 1 full business day to process your order. Expect an email within 12 hours of processing your order to let you know your order is on the way! This email will have all the information in it for you to track your delivery.
AUSTRALIA SHIPPING RATES
Orders are generally shipped within 1 full business day using Sendle or Australia Post delivery.
There are two delivery options:
|
Shipping option |
Estimated delivery time |
Prices |
|
Standard |
2 to 6 business days (Melbourne 3 to 4 business days. Rural areas might take up to 10 days) |
$9.95* |
|
Express |
2 to 3 business days (Melbourne 2 business days. Rural areas might take a day longer) |
from $12.95*~ |
|
Free Shipping on orders over $120* |
5 to 10 business days. |
$0*
|
*Heavier items are excluded from free shipping and do get charged a delivery fee, such as candles and large items. The cost of this delivery price will be visible on the check out page.
~Express shipping is calculated based on the weight of the package and will be displaced and calculated in checkout.
Click on your tracking number in your confirmed email to track your order.
Business Days exclude Public Holidays. During certain times of the year Express Shipping will not be available. During peak seasonal times during the year shipping can take longer, for example during Black Friday and Christmas.
INTERNATIONAL SHIPPING RATES
Our shipping provider is Australia Post and internationally they use;
| Country | Shipping provider used | Shipping option (orders under 1kg) | Estimated Time (business days) | Shipping Price |
| New Zealand | StarTrack | Standard | 4-7 days | NZ $19.95 |
| Express | 2-5 days | NZ $29.95 | ||
| US & Canada | Canada post, USPS, DHL, UPS, or FedEx | Standard | 5-9 days | US $9.95 |
| Free Shipping on orders over US $320 (standard) | 5-9 days | $0 | ||
| Express | 3-6 days | US $19.95 | ||
| UK & Irland | International Courier and International Express, as well as partnerships with couriers like FedEx | Standard | 4-7 days | EUR €18.95 |
| Express | 3-5 days | EUR €24.95 | ||
| China | China Postal Express & Logistics (EMS) | Standard | 4-9 days | CNY ¥135.00 |
In the US for orders over 800 USD, additional duties may apply at delivery.
As well as worldwide shipping for all other countries, shipping costs and how long shipping will take are calculated at the checkout. Indicative times for other countries are below:
|
Country |
Express Shipping |
Standard Shipping |
|
Canada |
3-6 business days |
6-9 business days |
|
China |
5-10 business days |
8-15 business days |
|
Cuba |
8-18 business days |
12-25 business days |
|
France |
6-10 business days |
8-12 business days |
|
Germany |
7-10 business days |
8-12 business days |
|
Hong Kong |
3-6 business days |
5-9 business days |
|
India |
6-10 business days |
7-11 business days |
|
Ireland |
6-9 business days |
7-12 business days |
|
Italy |
6-11 business days |
9-15 business days |
|
Japan |
4-11 business days |
6-13 business days |
|
Malaysia |
4-6 business days |
6-10 business days |
|
Netherlands |
8-12 business days |
10-18 business days |
|
New Zealand |
2-5 business days |
5-8 business days |
|
Philippines |
4-11 business days |
10-18 business days |
|
Singapore |
3-6 business days |
5-7 business days |
|
South Korea |
4-8 business days |
8-13 business days |
|
Sri Lanka |
5-10 business days |
8-12 business days |
|
Switzerland |
7-11 business days |
9-14 business days |
|
Taiwan |
5-10 business days |
8-13 business days |
|
Thailand |
4-8 business days |
6-10 business days |
|
United Kingdom |
4-6 business days |
6-8 business days |
|
United Arab Emirates |
4-7 business days |
6-12 business days |
|
USA |
3-6 business days |
6-9 business days |
|
Vietnam |
4-10 business days |
9-17 business days |
|
Virgin Islands (British) |
8-18 business days |
15-25 business days |
|
Virgin Islands, U.S. |
Not available |
20-25 business days |
Click on your tracking number in your confirmed email to track your order.
Business Days exclude Public Holidays. During certain times of the year Express Shipping will not be available.
