常见问题解答

Depending on which ordering option you selected. Standard shipping is between 3-7 business days. Express shipping is 2-3 business days.

More information on shipping can be found here.

Once your order has been placed you will receive a confirmation order email to say that we are working on your amazing order.

Once we have packaged your order you will receive another email within 12 hours with your shipping details and shipping code so you can track your order.

See more information on delivery here

We do not accept returns for change of mind.

However if the product is incorrect, faulty or falls within the Australian Consumer law prevision a refund will be given.

For more information on our returns policy click here

There are a number of tools within the product images section that can assist you in selecting your correct colour.

If you're still unsure of your foundation colour please contact our customer service through our contact us page and we will happly send you some sample pots so you can colour match.

Green science, also known as green chemistry, in the personal care industry refers to the development and use of environmentally friendly and sustainable products and processes that have minimal impact on human health and the environment.

 In the context of personal care products, green science involves using natural and biodegradable ingredients that are sourced in a sustainable and ethical manner, as well as employing eco-friendly manufacturing practices that minimize waste and pollution. This approach aims to create products that are safe, effective, and environmentally sustainable throughout their lifecycle, from raw material sourcing to product disposal.

We believe Green Science is the future of the personal care industry. We are in a time where we need to discover and adapt new ways so that our planet has a future.

Sulfates and mineral sulfates are different compounds that have different functions and effects in skincare.

Sulfates are a type of surfactant commonly used in skincare and personal care products to help create lather and remove dirt, oil, and impurities from the skin. They are synthetic detergents that can be harsh on the skin, and some people may experience skin irritation or dryness when using products that contain sulfates.

On the other hand, mineral sulfates, such as magnesium sulfate (Epsom salt) and zinc sulfate, are naturally occurring minerals that have different functions in skincare. 

 In summary, sulfates are detergents used for cleansing, while mineral sulfates are naturally occurring minerals with different skincare benefits. 

IFRA stands for the International Fragrance Association, which is a trade association that represents the fragrance industry worldwide. IFRA's mission is to promote the safe use and enjoyment of fragrances through the development and implementation of global standards for the safe use of fragrance ingredients. IFRA standards are based on scientific research and are designed to ensure the safety of fragrance products for consumers and the environment. The IFRA Standards apply to all fragrance materials used in consumer products, including perfumes, body care products, household products, and more. Manufacturers of fragrance products must comply with these standards to ensure that their products are safe and do not pose a risk to human health or the environment.

IFRA does include natural fragrances in their standards. IFRA's standards apply to all fragrance materials used in consumer products, whether they are synthetic or natural. The use of natural fragrance materials has become increasingly popular in recent years due to consumer demand for natural and organic products. However, natural fragrance materials can also pose a risk of skin sensitization or allergic reactions in some people, and IFRA's standards are designed to ensure the safe use of these ingredients in consumer products. IFRA provides guidelines for the safe use of natural fragrance materials and sets maximum usage levels for these ingredients in order to reduce the risk of adverse reactions.

PEGs, or polyethylene glycols, are a group of synthetic, water-soluble polymers that are commonly used in personal care products as emulsifiers, thickeners, and moisturizers.

PEGs are popular in personal care products because they can help to improve the texture and consistency of creams, lotions, and other products, and can also help to increase the penetration of other ingredients into the skin. However, some people may be sensitive to PEGs and may experience skin irritation or other adverse reactions when using products that contain these ingredients.

In recent years, there has been some controversy over the safety of PEGs and other synthetic ingredients in personal care products. Some studies have suggested that certain PEG compounds may be contaminated with carcinogenic substances called 1,4-dioxane, which can be harmful to human health. As a result, some companies have started to reformulate their products to use alternative ingredients, such as natural emulsifiers and thickeners.

We have chosen to exclude these ingredients because there are alternative and replacement ingredients that are kinder to you and the environment.  

Yes

Our products have a high level on natural and naturally derived ingredients included in the formulations.

Chemicals are nothing new. Everything is made up of chemicals. Atoms form bonds, creating molecules that make up matter, that makes up everything around us.

Not all chemicals used in skincare products are necessarily bad for you. In fact, many chemicals are essential in skincare products to help preserve their efficacy and safety.

However, it is important to note that some chemicals can be harmful if used improperly or in excessive amounts. Additionally, some people may have sensitivities or allergies to certain chemicals, so it is always a good idea to check the ingredients list before using any skincare product.

Some chemicals that are commonly found in skincare products, such as parabens and phthalates, have raised concerns about potential health risks. While there is some evidence to suggest that these chemicals may be harmful, the overall risk to human health is still being studied and debated.

Ultimately, the best way to ensure that the skincare products you use are safe and effective is to do your research.

Endocrine disruptors are chemicals that can interfere with the body's endocrine system and mimic or block the actions of hormones. Some chemicals commonly found in skincare products that are known or suspected to be endocrine disruptors include:

1. Phthalates - commonly used as a fragrance ingredient.
2. Parabens - frequently used as preservatives in skincare products.
3. Triclosan - an antibacterial agent used in some skincare products.
4. Benzophenone - a chemical commonly used in sunscreens and other skincare products.
5. Ethoxylated ingredients - these are ingredients that are processed with ethylene oxide.

It's important to note that the use of these chemicals in skincare products is still under debate, and the potential risks and effects on human health are not fully understood. However, to minimize potential exposure to endocrine disruptors, some people may choose to avoid products containing these ingredients or seek out products labeled as "paraben-free," "phthalate-free," or "fragrance-free."

The terms "natural" and "chemical" are often used to distinguish between ingredients that come from natural sources (plants, minerals, etc.) and those that are synthetically produced. However, it's important to note that all ingredients, including natural ones, have a chemical composition.

Some people believe that natural ingredients are better and safer for the skin because they are perceived as being more "pure" and less likely to cause irritation or other adverse reactions. However, it's important to note that natural ingredients can also cause allergies and other adverse reactions in some people.

On the other hand, synthetic ingredients are often designed to be more stable and have a longer shelf life, which can be beneficial in some cases. They can also be formulated to address specific skin concerns more effectively.

Ultimately, the safety and efficacy of a skincare product depend on a variety of factors, including the specific ingredients, the formulation, and how the product is used.

It depends on the specific chemical ingredients and how they are used and disposed of.

Some chemical ingredients commonly found in skincare products, such as parabens and phthalates, have been shown to have negative environmental impacts. These chemicals can enter the environment through the water supply, and may be toxic to aquatic life.

Other ingredients, such as silicones and certain types of synthetic fragrances, can persist in the environment and contribute to pollution.

However, not all chemical ingredients in skincare products are necessarily harmful to the environment. Many ingredients are biodegradable and break down quickly, and some ingredients can even have environmental benefits, such as natural plant extracts with antioxidant or anti-inflammatory properties.

Ultimately, it's important to be mindful of the environmental impact of the products we use and the ingredients they contain. Look for products with eco-friendly certifications or third-party verifications, and consider reducing your overall consumption of skincare products to minimize your impact on the environment.