Urgent Update

Voluntary Recall SPF50+ Mineral Bioactive Shield Lightly Tinted Cream

In consultation with the Therapeutic Goods Administration (TGA), People4Ocean are performing a recall for all batches of SPF50+ Mineral Bioactive Shield, Lightly Tinted Cream due to inconsistent SPF levels shown in independent testing.

Urgent Update: SPF50+ Mineral Bioactive Shield Lightly Tinted Cream

Recall on all batch numbers and expiry dates

AUST L 412979

See statement below from People4Ocean:

In light of the recent retesting on people4ocean sunscreen products, which we proactively retested all our products to ensure they met, not only the industry and TGA standards, but also our exacting standards.

It was through this additional testing that an inconsistency with the SPF rating of our SPF50+ Mineral Bioactive Shield, Lightly Tinted Cream was identified. This testing has identified an SPF rating of 21. Because of this result, and in consultation with the TGA, we are recalling this product.

No other products in the people4ocean range are affected, reinforcing the confidence we have in these products. Purchases of SPF50+ Mineral Bioactive Shield, Lightly Tinted Cream will be eligible for a refund with proof of purchase and return of product to our location.

Please click HERE to see customer return form to begin your refund or product exchange. For a refund the product needs to have been purchased from BAMBII and the actual product needs to be returned to our location for the refund. Contact hello@bambii.au once you have completed the form to receive a returns shipping label.

Statement from people4ocean

We could never have imagined this result and are deeply sorry that one of our products has fallen short of our exacting standards. As we move forward, we have made the following change:
  • We have established a new and wider network of testing partners that are independently vetted.
  • We are no longer working with the original testing laboratory of SPF50+ Mineral Bioactive Shield, Lightly Tinted Cream.

FAQs

As a primary sunscreen provider P4O, the recent inconsistent independent lab test results revealed a Sun Protection Factor of 21, which didn’t meet our standards. 

While other People4ocean products continue to test consistently, the Lightly Tinted Cream SPF 50+ Mineral Bioactive showed a pattern of variability P4O we were not comfortable with.

A1915A - 10gm
A1915B - 45gm


A2306A - 10gm
A2306B - 45gm

We have never received a report of a customer experiencing a sunburn using this product.

TGA Website Quote:

“No sunscreen is ever 100% effective at blocking all UV radiation, which is why sunscreens are not allowed to use the term ‘sunblock’. The SPF value for a sunscreen indicates how much longer it will take for a person exposed to the sun to suffer from sunburn or the other adverse effects of sun exposure compared to a person who is not wearing any sunscreen at all.”

We will offer a refund to clients who fill out the return form and return their product between the dates of 2/10/2025 – 2/11/2025 at BAMBII please contact us at hello@bambii.au.

Please ensure all documentation is sent along with SPF 50+ Mineral Bioactive Shield Lightly Tinted Cream product to ensure a speedy refund or replacement process.

We recommend you replace it with our Pearlescent SPF 50 +Mineral Bioactive Shield. 

This product is double the size at 80g and is not tinted. We are providing direct exchanges free of charge.

To customers who return SPF 50+Mineral Bioactive Shield Lightly Tinted Cream product, provide a proof of purchase and it is not expired. No retrospective or already finished products are included in this refund.

Please allow up to 30 business days from the date of your submission for the refund to be processed. Our aim is to complete the return process sooner,  we need time to receive the product with your customer form, and verify proof of purchase.

All documentation must be sent along with SPF 50+ Mineral Bioactive Shield Lightly Tinted Cream product to ensure a speedy refund or replacement process.

Yes, no other product has been affected and maintains its TGA license. P4O other products use a different formulation base and have also undergone further testing from alternative labs to confirm their SPF rating. This gives us confidence in the performance of our products.

No other product has been affected other than the P4O SPF 50+ Mineral Bioactive Shield Lightly Tinted Cream and all other people4ocean products maintain their TGA license.

People4Ocean are working with a new and wider group of independent labs, all of which
have been audited by the BIPEA, an
organisation that ring-tests SPF testing
labs for accuracy.

Manufacturing has also done significant
research into the ISO 24444 method, and
P4O in-house Regulatory Team is closely
inspecting every result against the standard.

P4O are no longer using the original testing
lab.

We completely understand your concern around ensuring that this never happens again, and there are additional safeguards in place.  P4O entire range has recently been re-tested at independent third-party labs.

These labs have also been audited by
BIPEA, to ensure the laboratory is
providing reliable results.

Moving forward, P4O will be testing the
SPF protection of all products at certified independent labs, in addition we will maintain our formulations in lab testing for their shelf life to ensure that they provide consistent protection.


We are also working on the re-
development of our Lightly Tinted Mineral SPF 50 formulation to ensure the popular product is back on the market soon.

Manufacturers have removed that formula from their offering.

They are partnering with multiple third-party testing labs to ensure that each product that enters the market provides the level of protection stated on every label.

As part of P4O promise to provide healthy
and effective suncare formulation and
testing is underway and has been
prioritised.

The re-development of our Lightly Tinted
Mineral SPF 50 formulation to ensure the
popular product is back on the market
soon.

P4O have tested and retested the entire
People4ocean range at independent labs.

The level of consistency P4O are seeing
with the rest of the range gives us a high
level of confidence.

We recommend you return.

The SPF 50+ Mineral Bioactive Shield Lightly Tinted Cream doesn’t provide SPF 50 protection, it has been confirmed to provide SPF 21. 

TGA ‘What does the SPF number mean?’

We find that the TGA has excellent information on this and we invite you to follow the below link from the regulating body for Australia.

TGA Website Reference